NOTE:

• Preventive Maintenance is Monthly (1) or Bi-monthly (2).
• Online Data Backup with Acronis only includes Servers and Critical PCs.

Requirements:

• It is required to install an agent for monitoring on each PC.
• Compatible with Windows 7, Windows 8, Windows 8.1, Windows 10 and Windows 11.

Hours:

• The fees are monthly and consider all feasible remote monitoring and service.
• For every $1,000.00 of Monthly Fee, one Hour of Field Service is granted and the additional ones are considered at $600.00 (Reg. $900.00) in fractions of 10 min. during regular hours from 8:00 a.m. to 6:00 p.m., Monday through Friday.
• For every $1,000.00 of Monthly Fee, one Hour of Field Service is granted and the additional ones are considered at $600.00 (Reg. $900.00) in fractions of 10 min. during regular hours from 8:00 a.m. to 6:00 p.m., Monday through Friday.
• In the accumulated hours, discounts of up to an additional 50% are applied, not including parts or materials which are quoted separately at competitive prices.

Other features

• Supports encrypted SSL connection without Proxy handling.
• The backup requires an external disk with adequate space.
• Network Laser and Dot Matrix printers are supported.
• Server support does not include user administration.
• The response time is 4 hours, with a resolution of 24 hours.
• In the case of server equipment, a response time of 2 hours is considered with a maximum resolution of 8 hours.